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Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia

Received: 2 August 2014     Accepted: 15 August 2014     Published: 20 August 2014
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Abstract

Background: Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. Objective: To assess changes in in- patient satisfaction with nursing care and nurse’s communication. Methods: The study was conducted at Debre Markos hospital from October 15 to December 17, 2009 using a quantitative pre and post cross-sectional study design. A total of 392 study subjects were included. Data were entered and analyzed using SPSS version 16.0 window. Multivariate logistic analysis was used to identify factors associated with patient satisfaction. Results: The results showed that overall 223(56.0%), 44(25.1%) in pre-intervention and 179(82.5%) in post- intervention were satisfied with in-patient service. There was significant difference in in-patient satisfaction before and after intervention. A total of 170(43.4%) patients, 56(32.0%) before intervention and 114(52.5%) after intervention, claimed that they had good communication with nurses and there was significant difference before and after intervention. Level of intervention, ward, nurses' communication, nurses' age and patient's age were determinants of patient satisfaction. Conclusion: The overall level of patient satisfaction was low and training was found to increase the communication of nurses with their patients. Therefore, in-service trainings on communication should be arranged for nurses by hospitals and the stake holders provide attention to trainings on interpersonal communication in order to increase nurses' communication capacity.

Published in American Journal of Health Research (Volume 2, Issue 4)
DOI 10.11648/j.ajhr.20140204.21
Page(s) 171-176
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Satisfaction, Communication, Intervention

References
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  • APA Style

    Shegaw Alemu, Challi Jira, Tsion Asseffa, Mayur M. Desa. (2014). Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. American Journal of Health Research, 2(4), 171-176. https://doi.org/10.11648/j.ajhr.20140204.21

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    ACS Style

    Shegaw Alemu; Challi Jira; Tsion Asseffa; Mayur M. Desa. Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. Am. J. Health Res. 2014, 2(4), 171-176. doi: 10.11648/j.ajhr.20140204.21

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    AMA Style

    Shegaw Alemu, Challi Jira, Tsion Asseffa, Mayur M. Desa. Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia. Am J Health Res. 2014;2(4):171-176. doi: 10.11648/j.ajhr.20140204.21

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  • @article{10.11648/j.ajhr.20140204.21,
      author = {Shegaw Alemu and Challi Jira and Tsion Asseffa and Mayur M. Desa},
      title = {Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia},
      journal = {American Journal of Health Research},
      volume = {2},
      number = {4},
      pages = {171-176},
      doi = {10.11648/j.ajhr.20140204.21},
      url = {https://doi.org/10.11648/j.ajhr.20140204.21},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajhr.20140204.21},
      abstract = {Background: Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. Objective: To assess changes in in- patient satisfaction with nursing care and nurse’s communication. Methods: The study was conducted at Debre Markos hospital from October 15 to December 17, 2009 using a quantitative pre and post cross-sectional study design. A total of 392 study subjects were included. Data were entered and analyzed using SPSS version 16.0 window. Multivariate logistic analysis was used to identify factors associated with patient satisfaction. Results: The results showed that overall 223(56.0%), 44(25.1%) in pre-intervention and 179(82.5%) in post- intervention were satisfied with in-patient service. There was significant difference in in-patient satisfaction before and after intervention. A total of 170(43.4%) patients, 56(32.0%) before intervention and 114(52.5%) after intervention, claimed that they had good communication with nurses and there was significant difference before and after intervention. Level of intervention, ward, nurses' communication, nurses' age and patient's age were determinants of patient satisfaction. Conclusion: The overall level of patient satisfaction was low and training was found to increase the communication of nurses with their patients. Therefore, in-service trainings on communication should be arranged for nurses by hospitals and the stake holders provide attention to trainings on interpersonal communication in order to increase nurses' communication capacity.},
     year = {2014}
    }
    

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  • TY  - JOUR
    T1  - Changes in Inpatient Satisfaction with Nursing Care and Communication at Debre Markos Hospital, Amhara Region, Ethiopia
    AU  - Shegaw Alemu
    AU  - Challi Jira
    AU  - Tsion Asseffa
    AU  - Mayur M. Desa
    Y1  - 2014/08/20
    PY  - 2014
    N1  - https://doi.org/10.11648/j.ajhr.20140204.21
    DO  - 10.11648/j.ajhr.20140204.21
    T2  - American Journal of Health Research
    JF  - American Journal of Health Research
    JO  - American Journal of Health Research
    SP  - 171
    EP  - 176
    PB  - Science Publishing Group
    SN  - 2330-8796
    UR  - https://doi.org/10.11648/j.ajhr.20140204.21
    AB  - Background: Improving communication and collaboration between admitted patients and nurses can improve patient satisfaction and quality of care. Objective: To assess changes in in- patient satisfaction with nursing care and nurse’s communication. Methods: The study was conducted at Debre Markos hospital from October 15 to December 17, 2009 using a quantitative pre and post cross-sectional study design. A total of 392 study subjects were included. Data were entered and analyzed using SPSS version 16.0 window. Multivariate logistic analysis was used to identify factors associated with patient satisfaction. Results: The results showed that overall 223(56.0%), 44(25.1%) in pre-intervention and 179(82.5%) in post- intervention were satisfied with in-patient service. There was significant difference in in-patient satisfaction before and after intervention. A total of 170(43.4%) patients, 56(32.0%) before intervention and 114(52.5%) after intervention, claimed that they had good communication with nurses and there was significant difference before and after intervention. Level of intervention, ward, nurses' communication, nurses' age and patient's age were determinants of patient satisfaction. Conclusion: The overall level of patient satisfaction was low and training was found to increase the communication of nurses with their patients. Therefore, in-service trainings on communication should be arranged for nurses by hospitals and the stake holders provide attention to trainings on interpersonal communication in order to increase nurses' communication capacity.
    VL  - 2
    IS  - 4
    ER  - 

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Author Information
  • Amhara Regional Health Bureau, Bahir Dar, Ethiopia

  • College of Public Health and Medical Sciences, Jimma University, Jimma, Ethiopia

  • College of Public Health and Medical Sciences, Jimma University, Jimma, Ethiopia

  • College of Public Health and Medical Sciences, Jimma University, Jimma, Ethiopia

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